Job Title:Automotive Service Advisor / WriterLocation:  77 Bill Carruth Parkway, Hiram, GA 30141Job Overview:As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicles. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.  Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every customer that enters our facility with hospitality and respectPresent the best solution to properly repair our customer’s vehicles in a way that is easy for them to understandManage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself, and the customerDirects, coordinates, and participates in performing customer service activitiesShuttle customers as needed in CBA branded vehicleEnsure that all repairs are performed to proper specifications.Work together as a team and assist other employees as needed.Other duties as assigned.
